Shipping and returns:
We would love you to have your new purchase of Silver by Ag PRO as soon as possible, so you can get cleaning those brushes!
All orders placed before 2pm will be sent out 1st Class via Royal Mail (except Saturdays, Sundays and any public or bank holidays).
Please allow 2- 3 working days for your parcel to arrive.
We trust that you will be completely satisfied with your purchase of SILVER Brush Cleaning Soap, however should you believe the product to be faulty or damaged please return to us, unused, in its original packaging.
Please enclose all documents that came with your order with details of why you are returning your product, full name, address, email and phone number within 14 days of purchase.
Once we are in receipt of your return we will let you know that we’ve received it by email and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.
Please note that we are unable to provide return postage fees. The cost of shipping is non-refundable. If you are issued a refund, the cost of shipping will be deducted from it.
Should you have any questions about our policy or your return, please contact us at firstname.lastname@example.org.